Allow Your Employees to Design Their Own Experience – The Importance of Feedback Loops
Employee Experience, or EX, describes an inclusive concept encompassing an employee’s wholesome workplace experience – from the first contact with a future employer to their last day at work, and sometimes, even beyond. Employee experience is believed to lie at the intersection of the two perspectives – the employee’s everyday work experience and the conceptualized experience an organization intends and designs for its employees.
Why Has Employee Experience Become so Important?
Employee experience has become exclusively important due to a shift in the definition and character of today’s work environment, combined with improved judgement and transparency of internal organizational practices by the public and the prospective customer base.
While the idea of a traditional workplace is quite manual and standardized, the concept of a modern workplace incorporates the individual employee and their personal set of skills as the metrics for the performance of good work.
The Future is About Letting Employees Design their Own Experience.
In the workplaces of the future, HR experts won’t be tackling the improvement of employee experience in isolation. The right employee experience strategy is to engage your employees in the design process of employee experience – one that is based on data and research. Get an insight into your employees’ thoughts and aspirations to avoid the pitfall of creating an employee experience that no one wants.
Employee experience and feedback surveys can play a major role in workforce development. The key to enhancing employee experience is ‘thorough listening.’ On a smaller scale, this can be partially done by personal and individual feedback – however, when it comes to larger organizations, employee surveys and reviews become essential. The experts from Rhoden Group have helped a lot of organizations and companies through the U.S, ranging from small startups to big organizations, to conduct intuitive employee experience surveys that yield results and can be translated into actionable feedback.
Here are some of the insights into designing productive employee surveys:
- The key is to conduct surveys regularly to track developments
- The surveys need to be explicitly confidential, anonymous, and vigorously reinforced by the management
- Effective surveys are short and concise to encourage everyone to participate and provide detailed feedback
- Surveys should collect personal attributes to interpret results with key demographic differences in mind (e.g., gender, generation, etc.)
- Effective surveys ask questions that require constructive feedback that employers can act upon
Tailoring an Employee Experience Survey According to Your Organizational Interests and Needs:
Employee Engagement Surveys enable you to measure your staff’s general attitude and loyalty towards you as an organization/employer and how likely your workforce is to recommend you as a preferred employer to others. It is a quick and easy method to obtain conclusive feedback on your employees’ degree of engagement. However, there are various forms of employee engagement surveys, and they can be tailored according to an individual employer’s interests and needs:
- Employee Onboarding Surveys provide you with feedback on how successfully the onboarding process was organized, staged, and how much it helped the new employee start in your company.
- Employee Experience/Satisfaction Surveys are lengthier and more comprehensive surveys on the human and physical workspace, employees’ satisfaction with work, achievements, and communications with managers as well as the availability of training opportunities. They give you an insight into which areas of employee experience require improvement.
- 360-Degree Feedback Surveys are an operative method to create self-awareness of strengths and weaknesses within your workforce – it sparks personal development, and improve overall organizational performance. 360-Degree Feedback Surveys can be used to facilitate leaders to enhance their communication skills to enhance employee trust and comfort in the work atmosphere.
Listening to your employees and making improvements to their experience is a continuous and ongoing process that can yield great dividends if done correctly We’d love to help.